Integrates with
Enterprise-grade telephony — HD voice, video, chat, and AI — unified in one platform. Built for South African businesses. Connecting You, Wherever You Are.
DSE Connect Cloud PBX unifies calling, messaging, video, and AI tools in one powerful platform — keeping your team connected from anywhere in South Africa, and wherever business takes you globally.
Crystal-clear calls on any device — desk phone, PC, Mac, iOS, or Android. Always-on infrastructure with 24/7 uptime monitoring.
Chat, SMS, WhatsApp, and Facebook messages in one unified inbox. Never miss a customer conversation.
Face-to-face meetings direct from your browser or the DSE Connect UC App. Screen sharing and in-meeting chat included.
AI Receptionist, live transcription, call summaries, and voicemail-to-text available on Pro and above plans.
IVR, hunt groups, call queues, departments, time conditions, and advanced multi-site routing built in.
Connect to Zoho, Salesforce, HubSpot, Zendesk, Dynamics 365, Bitrix24, Odoo, and more — included on Pro+.
Call history, recordings, manager reports, and advanced SLA reporting. Know exactly what's happening.
Your office extension follows you on any device. Remote staff, multi-site teams, hybrid workers — all connected.
Desk phone, browser, or mobile — the same calls, the same contacts, the same call history. Pick up where you left off, on any device.
Full call control, contacts and history in any browser
Your number follows you — calls, chat and meetings on the go
Traditional desk handsets, fully provisioned and supported
No hardware to rack. No engineers on-site. DSE Connect handles everything from number porting to staff training.
Pick from Starter, Pro, Enterprise or Elite based on your team size and feature needs. We'll help you decide.
DSE Connect configures your extensions, IVR, call queues, and integrations. Porting existing numbers included.
Staff open the DSE Connect UC App or plug in their desk phone. You're making and receiving calls. We monitor it 24/7.
All prices exclude VAT. Scale up or down at any time. AI features on Pro, Enterprise & Elite via QOR Token minute bundles.
All prices exclude VAT. Contact us for volume pricing →
If it's not in this table, ask us before you sign. We believe in full transparency.
| Feature | Starter R55 | Pro R75 | Enterprise R125 | Elite R165 |
|---|---|---|---|---|
| Devices & Connectivity | ||||
| Hardware IP Phone registrations | 1/user | 1/user | 2/user | 2+/user |
| PC Desktop / Softphone | ✓ | ✓ | ✓ | ✓ |
| Web Client Login | – | ✓ | ✓ | ✓ |
| Mobile Client App | – | 1 FREE; add-on/user | ✓ included | ✓ included |
| Chrome / Edge Extension | – | ✓ | ✓ | ✓ |
| Audio Conferencing | – | ✓ | ✓ | ✓ |
| Video Conferencing | – | – | – | ✓ |
| Microsoft Teams Integration | – | Add-on (outbound FREE) | Add-on (outbound FREE) | ✓ Included |
| Call Routing & Management | ||||
| Hunt Groups | Basic | Standard | Advanced | Advanced |
| Ring Groups / Pickup | – | Standard | Advanced | Advanced |
| Call Queues | Basic | Standard | Advanced | Advanced + SLA Reporting |
| IVR & Call Routing | – | Standard | Advanced Routing | Advanced Multi-Dept |
| Boss Reception | – | Add-on p/m | 1 included | ✓ Included |
| Manager Login / Admin | – | Add-on p/m | 1 included | 2+ included |
| Call Recording | Add-on (30 days) | Add-on | Add-on | Add-on |
| Call Screening | – | ✓ | ✓ | ✓ |
| Email Notifications | – | ✓ | ✓ | ✓ |
| AI Features (QOR Token Bundles — Pro, Enterprise & Elite) | ||||
| AI Reception & Transcription | – | ✓ QOR tokens | ✓ QOR tokens | ✓ QOR tokens |
| Real-Time Transcription | – | ✓ QOR tokens | ✓ QOR tokens | ✓ QOR tokens |
| Voicemail Transcription | – | ✓ QOR tokens | ✓ QOR tokens | ✓ QOR tokens |
| Call Summary / Sentiment | – | ✓ QOR tokens | ✓ QOR tokens | ✓ QOR tokens |
| Text-to-Speech Voice Prompts | – | Add-on p/m | ✓ Included | ✓ Included |
| Integrations | ||||
| CRM Integration | – | Zoho, Salesforce, Zendesk, HubSpot, Dynamics 365, Bitrix24, Odoo | Same as Pro | As Enterprise + Advanced |
| Omnichannel Messaging | – | Chat, Facebook, SMS, WhatsApp | Same as Pro | + AI + Advanced Routing |
| Microsoft 365 / Google Workspace | – | Add-on | ✓ Included | Full Integration |
| Active Directory | – | – | Add-on | ✓ Included |
| Remote File Archiving | – | – | Add-on | Google, S3, SharePoint, FTP |
| Support & Onboarding | ||||
| Support Level | Phone & Email (Office Hours) | Office Hours + Standard Onboarding | Priority + SLA improvement on request | Priority escalation + named technical owner |
| Onboarding Scope | Basic Provisioning | Extension + Routing Setup | Routing, Queues, CRM & Omnichannel Workshop | Full solution design + post-go-live tuning |
Book a free demo and we'll show you exactly how DSE Connect Cloud PBX works for businesses your size — before you commit to anything.
